SmallBizGenius Analysis
Nextiva is a popular VoIP and communication platform lauded for its user-friendly interface and robust customer support. While most users report positive experiences, some cite issues with long-term contracts and occasional support delays.
Category Breakdown
Scores based on analysis of 312 recent reviews
Customer Service
8.5/10Reviewers consistently praise Nextiva's customer service, highlighting the helpfulness, patience, and knowledge of the support staff. Many reviewers specifically mention individual representatives like Mario, Sam, Denys, and George for their exceptional assistance during setup and troubleshooting.
55 reviews mention thisEase of Use & Setup
8.0/10Many customers find Nextiva easy to use and set up, with a smooth onboarding process. Reviewers appreciate the clear instructions and guidance provided by the Nextiva team during implementation.
35 reviews mention thisFunctionality & Features
7.5/10Customers value Nextiva's features, including call routing, call flow management, and the mobile app. The versatility of the system to support various workflows is frequently mentioned.
15 reviews mention thisContract & Billing Issues
3.0/10A recurring complaint revolves around automatic contract renewals and difficulties in canceling services. Some customers feel trapped in contracts and express frustration with the cancellation process.
8 reviews mention thisPorting Issues
4.0/10Some customers have experienced delays and issues with porting their phone numbers to Nextiva. This has led to frustration and service disruptions.
4 reviews mention thisPros & Cons
What Customers Love
"The customer service has been great. Everyone has been very helpful and patient."
"Onboarding with Nextiva was really super easy! Smooth setup, clear guidance, and everything just worked right out of the gate."
"The portal is easy to use, and user setup is simple."
"We’ve had a great experience with our Nextiva phones. They’re reliable, easy to use, and have been a strong fit for our needs."
"Nextiva setup, training and implementation is smooth and the customer support team is fantastic."
Common Complaints
"This company tricks you into a contract that you can never get out of. It autorenews every 2 years and they will not let you turn off autorenewal."
"Getting a hold of customer service is like running an obstacle course!"
"The process felt more confusing and difficult than I had expected. The team utilized terms that I didn't know which made setting up the system more complicated than it needed to be."
"We were told that their service would integrate with our CRM and it does not."
"Still waiting to receive our phone: sent to the wrong address."
Common Questions About Nextiva
Answers derived from customer review patterns
Is Nextiva legit and trustworthy?
Nextiva appears to be a legitimate and generally trustworthy VoIP provider, based on the majority of reviews. Many customers praise the reliability of the service and the responsiveness of the customer support team. However, a few reviewers have reported negative experiences related to contract auto-renewals and difficulties with cancellation, so it's important to carefully review the contract terms before signing up. Overall, the positive feedback outweighs the negative, suggesting that Nextiva is a reputable option for small business communication needs.
Based on 45 reviewsDoes Nextiva have good customer service?
Yes, Nextiva is frequently praised for its customer service. Many reviewers highlight the helpfulness, patience, and knowledge of the support staff, particularly during the onboarding and setup process. Specific representatives like Mario, Sam, Denys, and George are often mentioned by name for their exceptional assistance. While a few reviewers have reported occasional delays in reaching support, the overwhelming sentiment is that Nextiva provides excellent customer service.
Based on 55 reviewsIs Nextiva worth it for small business?
Nextiva can be a worthwhile investment for small businesses seeking a user-friendly and feature-rich VoIP solution. The platform's ease of use, reliable service, and strong customer support are often cited as key benefits. However, small business owners should carefully consider the contract terms and potential for auto-renewal before committing to Nextiva. If these factors are addressed, Nextiva can be a valuable tool for improving communication and productivity within a small business.
Based on 30 reviewsWhat is Nextiva's contract policy like?
Nextiva's contract policy is a point of concern for some reviewers. Several customers have reported issues with automatic contract renewals that occur every two years. They also mention that cancellation requires a 30-day notice prior to the renewal date, and failure to provide this notice can result in being locked into another two-year contract. Potential customers should carefully review the contract terms and cancellation policy before signing up to avoid unexpected renewals or fees.
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